Just a quick note about delivery. As you’ll know if you’re a regular customer, we usually dispatch same day up until around 3.30pm.
This is when the courier arrives, so we can usually get orders out up until about this time. We do state 1pm on the deliveries page as the cut off in terms of the guarantee, but this is just to give us enough time during the busiest periods, mainly the run up to Christmas.
Actually 9 times out of 10 we’ll get your order dispatched the same day up until around 3.30, and sometimes slightly later than that.
Potential courier change
We currently use parcelforce. The rate with Parcelforce which works out at £4.47 per case of 36 mugs, is a competitive rate when it comes to heavier orders, but we do realise that there are courier services which are better, particularly when it comes to informing you of when your package will arrive.
We also realise that not having a bag rate is a negative, for instance if you order one small item you pay the same shipping as if you were ordering 72 mugs. This is something we’re currently working on, and we’ll update you soon.
Posted in News Updates